Privacy Policy
This Privacy Policy describes how Fujiki Crafts Industry Co., Ltd. (“we”, “our”, “us”) collects, uses, and discloses personal information when you visit our website at fujikicrafts.co.jp, interact with our services, place an order, create an account, or communicate with us. By using or accessing the site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.
We may update this Policy periodically to reflect changes in our practices or to comply with legal requirements. When updates occur, we will revise the “Last updated” date and publish the new version on our website.
1. Information We Collect
We collect personal information that you provide directly when placing an order, creating an account, contacting us, signing up for email communications, or submitting information through the website. This may include your name, email address, telephone number, billing and shipping addresses, account login details, and any information you provide through customer support channels. Payment information is processed securely by Stripe and is not stored on our servers.
We also collect information automatically as you browse our site, including device type, browser settings, IP address, pages viewed, times of visits, and items viewed or added to your shopping cart or wishlist. Cookies and similar technologies help us understand browsing behavior and improve site performance.
We may also receive information from third-party service providers such as payment processors, analytics tools, marketing platforms, email services, or hosting providers.
2. How We Use Personal Information
We use personal information to fulfill and manage orders, arrange shipping, provide updates regarding purchases, handle returns and exchanges, maintain customer accounts, and respond to inquiries. We also use this information to operate and improve site functionality and performance.
If you choose to receive marketing communications, we may send promotional messages or product updates and tailor recommendations based on browsing and purchase behavior. You may withdraw consent at any time.
We use personal information to maintain security, detect and prevent fraud, protect our rights, comply with legal obligations, and support safe operation of our services.
3. How We Share Information
We do not sell or rent personal information. However, we share information with trusted service providers who assist with payment processing, shipping, logistics, hosting, analytics, email delivery, customer support, and marketing technologies. Each provider receives only the information required to perform their tasks.
We may disclose information when required by law or when necessary to protect our rights or the rights of others.
4. User-Generated Content
If you submit reviews, testimonials, or images, this information may become publicly visible. We cannot control how third parties may use publicly accessible information.
5. Cookies and Tracking Technologies
Cookies support essential website functions, enable checkout, maintain sessions, and improve user experience. They also help analyze traffic and evaluate marketing effectiveness. You may block cookies through your browser, but certain functions may be affected.
6. International Transfers
Your information may be processed in Japan or in other jurisdictions where our service providers operate. We take steps to ensure such transfers comply with applicable regulations.
7. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or transfer your personal information, restrict processing, or withdraw consent. You may designate an authorized agent where applicable.
We do not discriminate against individuals who exercise their privacy rights.
9. Data Retention
We retain personal information only as long as necessary to provide services, meet legal requirements, resolve disputes, or enforce our policies.
10. Contact Information
Fujiki Crafts Industry Co., Ltd.
711 Tsunoe, Yame City, Fukuoka 834-0024, Japan
Email: privacy@fujikicrafts.co.jp