Privacy Policy
1. Information We Collect
• Personal info: name, address, email, phone
• Order info: purchase details
• Browser/device data
• Payment info is handled only by Stripe (we do not store card numbers)
2. How We Use Information
• Process orders
• Improve services
• Prevent fraud
• Provide customer support
3. Sharing of Information
We share information only with Stripe, logistics partners, hosting providers, and authorities as required.
4. Data Protection
We follow industry-standard security measures. Stripe processes payments securely.
5. Cookies
We use cookies to improve browsing experience.
6. International Users
Your data may be transferred to Japan for order processing.
7. Contact
Email: privacy@fujikicrafts.co.jp
Payment Policy
Accepted Payment Methods
• Visa
• Mastercard
• American Express
• JCB• Discover
• Apple Pay
• Google Pay
2. Secure Payment ProcessingAll payments are encrypted and processed via Stripe. Fujiki Crafts does not store any credit card details.
3. Payment TimingPayments must be completed at checkout before shipment.
4. Fraud PreventionOrders suspected of fraud may be canceled for security reasons.
Refund & Return Policy
1. Eligibility for Returns
• Japan: 7 days
• International: 14 days
Items must be unused and in original condition.
2. Non-Returnable Items
• Food items (matcha, tea)
• Customized crafts
• Sale items
• Damaged items caused by user misuse
3. Damaged Items
Contact us within 48 hours with photos/videos.
4. Refunds
Refunds are processed via Stripe within 3–10 business days.
5. Return Shipping
Customer is responsible for return shipping fees unless product is defective.
Shipping Policy
1. Shipping Coverage
We ship within Japan and internationally.
2. Carriers
Japan Post, DHL, FedEx, EMS, Yamato.
3. Processing Time
• In-stock: 1–3 business days
• Handmade items: 5–10 business days
4. Delivery Time
• Japan: 1–3 days
• International: 5–14 days
5. Customs & Duties
Customers are responsible for all import duties, VAT, and customs fees.
6. Lost or Delayed Packages
We assist in carrier investigations, but we are not liable for carrier or customs delays.
Term Of Service (TOS)
Welcome to Fujiki Crafts Industry Co., Ltd. By accessing or using our website fujikicrafts.co.jp, you agree
to the following terms.
1. Business Information
Fujiki Crafts Industry Co., Ltd.
Address: ■834-0031 ■■■■■■■■2-128
Email: info@fujikicrafts.co.jp
2. Eligibility
You must be 18 years or older to purchase.
3. Products
We sell traditional Japanese crafts, dolls, Kabuto, lanterns, matcha, and accessories.
4. Orders
Orders are subject to acceptance. We may cancel orders due to availability or suspected fraud.
5. Pricing & Taxes
Prices are in JPY. International customers must pay import duties and taxes.
6. Payments
All payments are processed securely via Stripe.
7. Shipping
We ship domestically and internationally. Customs delays are out of our control.
8. Returns
See our Refund & Return Policy.
9. Prohibited UsesYou may not misuse the site or infringe intellectual property.
10. Limitation of Liability
We are not responsible for indirect damages or shipping delays.
11. Governing Law
Japanese law applies. Disputes are handled in Fukuoka.
