Privacy Policy

 

This Privacy Policy describes how Fujiki Crafts Industry Co., Ltd. (“we”, “our”, “us”) collects, uses, and discloses personal information when you visit our website at fujikicrafts.co.jp, interact with our services, place an order, create an account, or communicate with us. By using or accessing the site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.

We may update this Policy periodically to reflect changes in our practices or to comply with legal requirements. When updates occur, we will revise the “Last updated” date and publish the new version on our website.

1. Information We Collect

We collect personal information that you provide directly when placing an order, creating an account, contacting us, signing up for email communications, or submitting information through the website. This may include your name, email address, telephone number, billing and shipping addresses, account login details, and any information you provide through customer support channels. Payment information is processed securely by Stripe and is not stored on our servers.

We also collect information automatically as you browse our site, including device type, browser settings, IP address, pages viewed, times of visits, and items viewed or added to your shopping cart or wishlist. Cookies and similar technologies help us understand browsing behavior and improve site performance.

We may also receive information from third-party service providers such as payment processors, analytics tools, marketing platforms, email services, or hosting providers.

2. How We Use Personal Information

We use personal information to fulfill and manage orders, arrange shipping, provide updates regarding purchases, handle returns and exchanges, maintain customer accounts, and respond to inquiries. We also use this information to operate and improve site functionality and performance.

If you choose to receive marketing communications, we may send promotional messages or product updates and tailor recommendations based on browsing and purchase behavior. You may withdraw consent at any time.

We use personal information to maintain security, detect and prevent fraud, protect our rights, comply with legal obligations, and support safe operation of our services.

3. How We Share Information

We do not sell or rent personal information. However, we share information with trusted service providers who assist with payment processing, shipping, logistics, hosting, analytics, email delivery, customer support, and marketing technologies. Each provider receives only the information required to perform their tasks.

We may disclose information when required by law or when necessary to protect our rights or the rights of others.

4. User-Generated Content

If you submit reviews, testimonials, or images, this information may become publicly visible. We cannot control how third parties may use publicly accessible information.

5. Cookies and Tracking Technologies

Cookies support essential website functions, enable checkout, maintain sessions, and improve user experience. They also help analyze traffic and evaluate marketing effectiveness. You may block cookies through your browser, but certain functions may be affected.

6. International Transfers

Your information may be processed in Japan or in other jurisdictions where our service providers operate. We take steps to ensure such transfers comply with applicable regulations.

7. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or transfer your personal information, restrict processing, or withdraw consent. You may designate an authorized agent where applicable.

We do not discriminate against individuals who exercise their privacy rights.

9. Data Retention

We retain personal information only as long as necessary to provide services, meet legal requirements, resolve disputes, or enforce our policies.

10. Contact Information

Fujiki Crafts Industry Co., Ltd.

711 Tsunoe, Yame City, Fukuoka 834-0024, Japan

Email: privacy@fujikicrafts.co.jp

Payment Policy

 

Accepted Payment Methods

• Visa

• Mastercard

• American Express

• JCB• Discover

• Apple Pay

• Google Pay

2. Secure Payment ProcessingAll payments are encrypted and processed via Stripe. Fujiki Crafts does not store any credit card details.

3. Payment TimingPayments must be completed at checkout before shipment.

4. Fraud PreventionOrders suspected of fraud may be canceled for security reasons.

Refund & Return Policy

 

This Return & Refund Policy describes how Fujiki Crafts Industry Co., Ltd. handles returns, exchanges, cancellations, and refunds for purchases made through fujikicrafts.co.jp. Because our products are handcrafted by artisans in Yame, each piece is unique, and natural variations are to be expected. By placing an order, you agree to the terms below.

General Return Eligibility

We accept returns only when an item is defective, damaged during shipping, or different from what was ordered. Items must be unused, unaltered, and returned with all original packaging and accessories. Items showing wear or damage after delivery may be ineligible for return. Limited-edition or custom-made items cannot be returned unless defective or incorrect.

Timeframe for Return Requests

If you believe an item is defective, damaged, or incorrect, you must contact us within 7 days of receiving the item. We may request photographs or additional details before authorising a return.

Non-Returnable Items

Custom items, pieces with natural variations, used items, items missing original packaging, and final sale items are not eligible for return unless defective or damaged in transit.

Damaged or Defective Items

If an item arrives damaged or defective, we will work with you to resolve the issue. Remedies may include replacement, repair, or refund. Photos of the damage and packaging may be required.

Return Shipping Costs

If the item is defective or incorrect, we will cover return shipping costs. For all other returns, the customer is responsible for return shipping fees and any applicable customs charges. We recommend using a trackable shipping method.

Refund Processing

Once we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds will be issued to the original payment method. Shipping fees, customs duties, and processing charges are generally non-refundable unless the return results from our error.

Exchanges

Exchanges may be possible depending on product availability. Because many items are handcrafted in limited quantities, an exact replacement may not always be available.

Order Cancellations

Orders may only be cancelled before shipping. Once a shipment has been dispatched, it cannot be cancelled and will fall under the return policy. Custom-made items cannot be cancelled once production has started.

International Returns

International customers must clearly mark return packages as “Returned Goods” to avoid customs delays or charges. Incorrect labelling may result in deductions from the refund.

Contact Information

If you have questions about this policy or wish to request a return, please contact us:
Fujiki Crafts Industry Co., Ltd.
711 Tsunoe, Yame City, Fukuoka 834-0024, Japan
Email: info@fujikicrafts.co.jp

Shipping Policy

 

This Shipping Policy explains how Fujiki Crafts Industry Co., Ltd. handles order processing, packaging, shipping, and delivery for purchases made through fujikicrafts.co.jp. Our products are handcrafted in Yame City, Fukuoka, and each item is carefully inspected and prepared before shipping to ensure it reaches you safely.

Careful Packaging

We take great pride in the way we package our handcrafted products. Each piece is wrapped and protected using materials chosen to withstand long-distance transportation. Our team handles every item with care, treating it as a piece of cultural craftsmanship. For fragile or high-value items, additional
reinforcement and protective layers are used. Our goal is to ensure that every order arrives in the same beautiful condition in which it left our workshop.

Order Processing

Orders are processed at our facility in Yame City. Processing times vary based on product availability and whether items are made-to-order. Handcrafted items or seasonal pieces may require additional time. Orders are processed Monday through Friday, excluding Japanese public holidays.

Shipping Methods and Carriers

We ship using Japan Post, Yamato Transport, and trusted international couriers. The carrier used depends on the destination and size of the package. Estimated delivery times provided at checkout are approximate and may vary due to customs, weather, or logistical delays.

Shipping Fees

Shipping fees are calculated based on destination, package weight, and shipping method. Fees are shown at checkout before you complete your order. International customers are responsible for customs duties, taxes, and any import-related charges.

Customs and Duties

International shipments may be subject to customs inspections. Customers are responsible for understanding and complying with local import regulations. If a parcel is returned due to unpaid duties or regulatory issues, refunds may be subject to deductions.

Delivery and Tracking

Once your order ships, a confirmation email with tracking information will be sent. Tracking updates depend on the carrier and may take time to appear. Responsibility for the package transfers to the carrier once it leaves our facility. We will assist you with inquiries if delays occur, but we cannot guarantee delivery timelines.

Delivery Address Requirements

Customers must provide accurate and complete delivery information. We are not responsible for delays or lost packages due to incorrect addresses. If a shipment is returned to us, reshipping fees may apply.

Damaged Packages

If your package arrives damaged, please contact us immediately. Photos of the packaging and item may be required to process a claim or arrange a replacement.

Split Shipments

Orders containing multiple items may be shipped separately depending on inventory and packaging considerations. You will receive tracking details for each shipment.

Shipping Restrictions

Certain products may not be eligible for international shipping due to material regulations or carrier restrictions. If an item cannot be shipped to your address, we will notify you and refund the item.

Contact Information

Fujiki Crafts Industry Co., Ltd.
711 Tsunoe, Yame City, Fukuoka 834-0024, Japan
Email: info@fujikicrafts.co.jp

Terms & Conditions (Terms Of Service)

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Fujiki Crafts Industry Co., Ltd. (“we”, “our”, “us”) at fujikicrafts.co.jp (the “Site”), as well as any purchases, services, or interactions you make through the Site. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use the Site.

Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to use the Site in a manner that could damage, disable, or impair its operation or interfere with other users’ access. We may restrict access to the Site or suspend your use at any time if we believe you have violated these Terms.

Information Accuracy

We make every effort to ensure that product descriptions, photographs, prices, and availability information are accurate. However, natural variations occur in handcrafted items, and slight differences in color, texture, or appearance may exist. We do not guarantee that your device display will accurately represent product details. We reserve the right to correct errors or update information at any time.

Orders and Acceptance

When you place an order on our Site, you are making an offer to purchase the selected items under these Terms. Acceptance occurs only when we issue an order confirmation. We may refuse or cancel orders at our discretion, including in cases of suspected fraud or product unavailability.

Pricing, Payments, and Taxes

Prices are displayed in Japanese Yen unless otherwise stated. Shipping fees and taxes will be shown at checkout. Payments are processed securely through Stripe, and we do not store card details. International customers are responsible for customs duties and import taxes.

Shipping and Delivery

Orders are shipped from Yame City, Fukuoka. Delivery times vary depending on item availability, carrier performance, and customs checks. Once an order has been shipped, responsibility transfers to the carrier.

Returns, Exchanges, and Refunds

Our Return & Refund Policy provides full details on eligibility and procedure. Handcrafted or limited-edition items may not be eligible for return unless defective or incorrectly shipped.

User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately of any unauthorized access.

Intellectual Property

All content on the Site is the property of Fujiki Crafts Industry Co., Ltd. or its content providers. No content may be reproduced or redistributed without our written permission.

User-Generated Content

By submitting reviews or other content, you grant us permission to use and display this material for promotional purposes. Public content may be visible to anyone. Prohibited Conduct You may not use the Site for fraudulent activity, upload harmful content, interfere with security features, or violate any applicable laws.

Third-Party Services and Links

We are not responsible for third-party websites linked from our Site. Access is at your own risk.

Limitation of Liability

We are not liable for indirect or consequential damages resulting from your use of the Site or purchased products. Our maximum liability is limited to the amount paid for the item involved.

Indemnification

You agree to indemnify and hold harmless Fujiki Crafts Industry Co., Ltd. from claims arising from your misuse of the Site or violation of these Terms.

Governing Law

These Terms are governed by the laws of Japan. Disputes shall be resolved in the courts of Fukuoka Prefecture.

Contact Information

Fujiki Crafts Industry Co., Ltd.

711 Tsunoe, Yame City, Fukuoka 834-0024, Japan

Email: privacy@fujikicrafts.co.jp

Description based on the Specified Commercial Transactions Act

Distributor:       Fujiki Crafts Industry Co., Ltd               (株式会社フジキ工芸産業)

Representative Director:          Yuichi Yamashita          (山下　裕市)

Products:           Hina dolls and accessories, May dolls and carp streamers, Hagoita and Hamayumi, Wooden crafts and doll cases, Tea and matcha, traditional crafts products.

Address:             711 Tsunoe, Yame City, Fukuoka 834-0024, Japan

Telephone:        +81 904 343 7832

Email: info@fujikicrafts.co.jp

Website: www.fujikicrafts.co.jp

Fees other than the product price:   Shipping cost will be charged separately from the product price. Shipping cost is calculated upon check out depending on size, weight of the package and delivery destination

Delivery time: We usually ship within 3 business days of receiving your order. Products should be received within 10-14 days.

Payment method:        Credit card, Paypal or bank transfer.

Application expiration date: Credit card payments are processed immediately, while local bank transfers must be sent within 3 days of the date of order.

Price: As listed on each product page